How do I reschedule a session with my counsellor?

Follow these instructions to reschedule a session with your counsellor:

When your counsellor asks to reschedule, he or she will provide you with 3 alternative date and time options. 

  • ๐Ÿ“ฉYou will receive an email notification letting you know that you have received a reschedule request from your counsellor.

  •  Log in and go to your 'Upcoming tab'

  • Click 'View Proposed Times' and select 1 of the 3 options that works best for you. โœ”

Don't see a date/time that works for you?

  • Click on the section that states: โ€œIf none of the suggested times work, click here to provide some other options for your counsellor or cancel the appointment" and write a message to your counsellor.

    For example: โ€œIโ€™m available M-F from 9am to 10amโ€ or โ€œWhat about this weekend between 4pm to 6pmโ€ ๐Ÿ’ฌ

Your counsellor now has a better idea of when you can meet. Once you have sent your message, you will receive an email notification when your counsellor has responded.๐Ÿ“ฉ๐Ÿ˜Š



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