How do I book a video session?

Request a video session with your counsellor directly from your home tab.

Watch this step-by-step video tutorial to learn how or follow the instructions below๐ŸŒ .

Instructions: 

  1. Sign in to your profile โœจ

  2. Make sure to 'Purchase Session' first. You can purchase a 30 minute or 60 minute session to start.

  3. Click on 'Book Video Session' to request a date and time for your video session with your counsellor. 

  4. Choose the date and time that works with your schedule. The date and time will adjust to your timezone. (For example, if you are on Easter Standard Time/EST, your request will state EST)

  5. Double-check that you have all of the information correct and click 'Request'

  6. If you need to change the date or time,  simply click on 'Edit Date and Time' to go back to the previous screen and adjust your date or time. 

  7. If you need to, change your date or time and click 'Request' again.

  8. If the information is correct, click 'Confirm' to confirm your booking request. 

  9. Your video session has now been successfully requested. 

  10. Click 'Continue' to return to your dashboard. 

  11. This appointment request will now be listed in your upcoming tab as pending.  This means that your counsellor will now receive your request. 
  12. Your counsellor will either approve the date and time or reschedule. 

  13. Your counsellor will respond to your request within 1-2 business days if not sooner. 

โฐ When will my counsellor respond?

Your counsellor will respond within 1-2 business days, if not sooner.    
๐Ÿ‘‹ How will I know my counsellor has responded? 

You will receive an email notification at the email address you provided when you signed up with Wellin5.

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