How do I know when I’ve received a video session request?

Wellin5 communicates with counsellors through email notifications.

When a client requests a session you will receive an email notification 📩

What do I do when I receive a session request email notification:

            1. 💻 Login at

            2. 📆 Find the requested session in your upcoming appointment list

            3. Date and time work with your schedule? Click 'Approve'

            4. ➡️ Need to reschedule? Click 'Reschedule' and provide 3 date/time options to your client. 

            5. If you reschedule, your client will either confirm or provide additional date/time options to you. 



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