How do I know when I’ve received a video session request?Last Updated: February 22, 2019
Wellin5 communicates with counsellors through email notifications.
When a client requests a session you will receive an email notification 📩
What do I do when I receive a session request email notification:
1. 💻 Login at wellin5.ca
2. 📆 Find the requested session in your upcoming appointment list
3. Date and time work with your schedule? Click 'Approve'
4. ➡️ Need to reschedule? Click 'Reschedule' and provide 3 date/time options to your client.
5. If you reschedule, your client will either confirm or provide additional date/time options to you.