➡️ Cancellations by a counsellor require at least 24 hours' notification from the time of the start of the video session.

It is important to us that our clients can depend on our counsellors for consistent and continual services.

It is required that counsellors provide at least 24 hours notice unless it is due to an illness, emergency, death or natural calamity. If you must cancel, please contact our Clinical Team with the reason and context of your cancellation.

In the instance that you need to cancel or will be late, please reach out to client services and we will do our best to reschedule your session with your client.

For more information on our cancellation and late policy for counsellors, please see your Counsellor Handbook sent to you by email for full details.