Counsellor Cancellation Policy

Cancellations by the client or counsellor require at least 24 hours' notification from the time of the start of the video session ⏰.


It is important to us that our Clients can depend on our counsellors for consistent and continual services. 

It is required that Counsellors provide at least 24 hours notice of a cancellation unless it is due to an illness, emergency, death or natural calamity. If you must cancel, please contact our Clinical Team with the reason and context of your cancellation. 

Please see your Counsellor Handbook for full details.