What is Wellin5's cancellation policy for clients?Last Updated: October 13, 2020
At Wellin5, we want to make sure that we respect our counsellor's time and ability to book in sessions for your clients outside Wellin5.
For this reason, we have a 24 hour cancellation policy for all clients.
✅ Cancellation with 24 hours notice:
If a client cancels their video session at least 24 hours before their session, they will receive a credit for the session to their account and the counsellor will not be paid for the session.
➡️ Cancellation within 24 hours:
If a clients cancels their video session within 24 hours of their session, they will be charged for their session and the counsellor will be compensated for the session.
Questions? Feel free to reach out to us: 📩 firstname.lastname@example.org.