What is the cancellation/late policy?

Cancellation with 24 hours notice: 

If a client cancels their video session at least 24 hours before their session, they will be refunded for the session and the counsellor is not paid for the session. 

Cancellation without 24 hours notice: 

If a clients cancels their video session within 24 hours of their session, they will be charged for their session and the counsellor will be compensated for the session. 



Any questions about this policy may be directed to our Support team at 📩 contact@wellin5.com.


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